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WHITEWALL FAQS

KEEPING YOU SAFE IN OUR GALLERIES

Find all the information you need to help with your query

Following the latest government guidance our gallery doors are temporarily closed.. Our dedicated teams are still available to inspire you with art and will be working behind the scenes to offer you all our normal services which have been tailored to keep staff and clients safe in line with Covid regulations.

Our teams on hand to take your enquiry and will be happy to arrange art viewings, home deliveries and virtual gallery tours. Our Click and Collect service allows you to call, message or email your local gallery to place an order that can be collected by prior appointment.  Click and Collect is also available through our online shop for collection from gallery of free of charge delivery.

Wishing all our clients a Happy and Safe New Year.  We look forward to welcoming you back into our galleries soon.

The Warmest Welcome
Our experienced teams will welcome you on arrival and are carefully manage the amount of customers into the gallery at any one time, to ensure we maintain social distancing.
In line with the NHS Track and Trace scheme, visitors are encouraged to scan the QR code when entering the gallery.

Sparkling Clean
Across our galleries additional hygiene measures are in place – from hand sanitizer on the door, to improved cleaning regimes we are striving to maintain excellent standards.

Cover Up
All colleagues and customers must wear face coverings while in our galleries, unless they are exempt for medical reasons.

Stay Safe
Throughout our galleries we have signage to remind customers and colleagues to keep the recommended 2m distance and to kindly request that you refrain from touching the paintings, sculptures and artist books on display.

Making it easy
Private Gallery Appointments can be booked in advance should you prefer a closed door viewing.
Our Call and Collect service allows customers to order online or over the phone and collect
their paintings from their chosen gallery.
Contactless home delivery is available on all orders

 

If you have any other questions, please contact a member of our dedicated Customer Service team, who are on hand to help and advice via telephone and email from 9.30am–5.30pm Monday to Friday, 10am–5pm Saturday and Sunday closed or alternatively use our live chat service.

Please beware during the Christmas period these times may vary.