WHITEWALL FAQS

Q: Which means of payment are accepted on line?

We accept many different types of payment. These include:

- Visa and MasterCard
- Maestro
- American Express

We also offer 0% finance options based on various monthly terms on most of our artwork both online and in gallery.

Q: How do I qualify for 0% finance?

Qualifying for the scheme is fast and straightforward, you can apply for interest free credit online or in the gallery. By putting down a minimum of a 10% deposit you can secure a piece of art from £265 with a payback term of between 6 to 36 months interest free. *

Interest free credit can be used to acquire single original paintings or Limited Editions, or on a combined purchase. So ask yourself one simple question: If you love it…why not have it?

Q: I have forgotten my password. What can I do?

Please select ‘Edit Details’ after signing in. You can log in to your account here. Please note: you can update your address, email and contact number through your online account.

Q: Is my payment secure?

All the transactions made on the whitewallgalleries.com website are secure. The padlock symbol next to the address bar of the page beginning with “https” indicates that you are in a secure setting.

Via the 3DSecure system, the security of payments made with Visa® and Mastercard® cards is reinforced with the “Verified by Visa®” and “MasterCard® SecureCode” payment methods. 

Q: Why might my payment be declined?

Payments may be declined at the point of purchase or after placing an order. If your order has been declined at Checkout when placing an order, it may be due to insufficient funds or a block placed by your bank. In these instances, contact your card provider for further information about this transaction.

If your order has not cleared our security check, we may decline payment for secure purchasing. For further assistance with declined payments, please contact our Customer Service team on 01543 624990.

Q: Do you accept international credit cards?

We do accept international credit cards online; however if your card does not work we can send a secure link by email out to you to complete, which also has 3D secure enabled.

Q: When will my credit card be debited?

Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed.

Q: What is the security code on my payment card?

The card security code is typically the last three or four digits printed, not embossed like the card number, on the signature strip on the back of the card.

If you have any other questions, please contact a member of our dedicated Customer Service team, who are on hand to help and advice via telephone and email from 9.30am–5.30pm Monday to Friday, 10am–5pm Saturday and Sunday closed or alternatively use our live chat service.

Please beware during the Christmas period these times may vary.

Please be assured that we are working hard to respond to all customer enquiries as quickly as possible during this period.