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WHITEWALL FAQS

Returns & Exchanges

Find all the information you need to help with your query

Q: How do I exchange art that has been damaged on arrival?

It is so important that you are happy with your artwork, therefore we recommend that you inspect your artwork as soon as you receive your delivery. Please notify us immediately and we will work in organising a replacement piece for you. Should you not advise us of any issues within 72 hours we will assume that your artwork was perfect on arrival.

Q: I have ordered online and I don’t like the piece now its arrived?

When our clients purchase online they are protected, therefore if you advise us within 14 days of taking receipt of your art that you are not happy, we will arrange for the piece to be collected and offer you the option of an alternative piece of art or a refund.

Q: Can I return or exchange in gallery?

Should you have purchased your piece online and you would like to liaise with a local gallery, this service is available and the same terms and conditions are in place.

Q: Do special return conditions apply to any art?

Should a purchase have been bespoke or personalised we would not be in a position to consider a return.

Q: When will I receive my refund?

We aim to refund our clients within 5 working days.

 

If you have any other questions, please contact a member of our dedicated Customer Service team, who are on hand to help and advice via telephone and email from 9.30am–5.30pm Monday to Friday, 10am–5pm Saturday and Sunday closed or alternatively use our live chat service.

Please beware during the Christmas period these times may vary.

Please be assured that we are working hard to respond to all customer enquiries as quickly as possible during this period.